Privacy Policy
This Privacy Policy explains how Nerida Fraiman collects, uses and shares personal information when you visit our website, place an order, create an account, subscribe to our emails, contact us or otherwise interact with us.
This Privacy Policy was last updated on 30.
Nerida Fraiman is the data controller responsible for the personal information collected through this website.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.
Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact details, such as your name, email address, telephone number, billing address and delivery address.
Order and transaction details, including the products you order, order value, payment confirmation, delivery method, returns and customer service history.
Account details, if you choose to create an account, including login details, order history, preferences and settings.
Enquiry and appointment information, including details you provide when contacting us about a product, bespoke commission, alteration, consultation or event.
Communications, including information you provide when you contact us by email, through the website, by telephone, through social media or otherwise.
Website and device information, such as IP address, browser type, device information, pages viewed, items added to cart and how you interact with the website.
Marketing preferences, including whether you have signed up to receive emails from us and how you interact with those emails.
Full card details are processed securely by our payment providers and are not stored by us.
How We Collect Personal Information
We may collect personal information:
directly from you, when you place an order, create an account, contact us, book an appointment or subscribe to our emails;
automatically through the website, including through cookies and similar technologies;
from Shopify and other service providers who help us operate our website, process orders, take payments, arrange delivery, provide analytics or communicate with customers;
from social media platforms if you contact us, follow us, comment on our posts or otherwise interact with us through those platforms.
How We Use Personal Information
We use personal information to:
process and fulfil orders;
take payment and provide order confirmations;
arrange delivery, returns and customer service;
respond to enquiries;
manage appointments, bespoke requests, alterations or commissions;
maintain customer accounts;
send marketing emails where permitted;
send abandoned basket or service-related emails where permitted;
understand and improve our website and customer experience;
protect our website, customers and business from fraud or misuse;
comply with legal, tax and accounting obligations.
Our Lawful Bases
We use your personal information only where we have a lawful basis to do so.
We rely on contract where we need to process your information to accept and fulfil your order, arrange delivery, manage returns or provide a service you have requested.
We rely on legal obligation where we need to keep records for tax, accounting, consumer protection or other legal requirements.
We rely on legitimate interests where we use information to operate and improve our website, respond to customer enquiries, prevent fraud, protect our business and understand how customers use our site.
We rely on consent where required, for example for certain marketing communications or non-essential cookies.
The ICO states that organisations must handle personal information lawfully, fairly and transparently, and privacy notices should explain the lawful basis relied on.
Marketing
If you sign up to receive emails from us, we may use your name and email address to send you updates about new collections, events, private appointments or other news from Nerida Fraiman.
You can unsubscribe at any time using the link in our emails or by contacting us.
We may also use cookies and similar technologies to help us understand how visitors use the website and, where permitted, support relevant advertising.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and, where permitted, support marketing and advertising.
Some cookies are necessary for the website to function. Other cookies may be used only where required consent has been given.
You can manage your cookie preferences through the cookie banner or privacy settings available on our website.
How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our website and business, including:
Shopify, which hosts and powers our online store;
payment providers and fraud prevention providers;
delivery companies, couriers and fulfilment partners;
email marketing and customer communication providers;
analytics, advertising and website service providers;
professional advisers, such as accountants, legal advisers or insurers;
public authorities or regulators where required by law.
We do not sell your personal information in the ordinary sense of the word. However, privacy laws in some jurisdictions define “sale”, “sharing” or “targeted advertising” broadly. Where applicable, you may have the right to opt out of certain data sharing or targeted advertising through the privacy options provided on our website.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information in order to provide ecommerce services, including website hosting, checkout, payment processing, order management and related services.
Information you provide through our website may be shared with Shopify and with third parties that help provide these services. Shopify may process personal information in countries outside the country where you live.
To learn more about how Shopify processes personal information, please see Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
On your actual site, “Shopify Consumer Privacy Policy” and “Shopify Privacy Portal” should be live links.
Shopify says merchants can configure privacy policy, cookie banner and data sharing opt-out features in Shopify’s Customer Privacy settings.
International Transfers
We and our service providers may transfer, store or process personal information outside the country where you live.
Where personal information is transferred outside the United Kingdom or European Economic Area, we rely on appropriate safeguards where required by law, such as adequacy regulations or standard contractual clauses.
How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order and transaction records are usually kept for as long as required for tax, accounting and legal purposes.
Customer service and enquiry records are kept for as long as needed to respond to enquiries, manage our relationship with you and protect our legal rights.
Marketing information is kept until you unsubscribe or ask us to delete it, unless we need to keep limited information to respect your preferences.
Your Rights
Depending on where you live, you may have rights in relation to your personal information, including the right to:
access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information;
object to or restrict certain processing;
withdraw consent where we rely on consent;
receive a copy of your personal information in a portable format.
These rights are not absolute and may apply only in certain circumstances.
To exercise your rights, please contact us at info@neridafraiman.com.
Security
We take reasonable steps to protect personal information. However, no website, system or method of transmission is completely secure.
Please do not send credit or debit card details by email. We do not accept card details by email, and any email containing card information may be deleted.
Children’s Privacy
This website and our services are not intended for children.
We do not knowingly collect personal information from children. You must be at least 18 years old to place an order, create an account, subscribe to our emails or provide personal information to us.
Third-Party Websites
Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of those websites.
You should review their privacy policies before providing personal information to them.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
If you are in the United Kingdom, you also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
The ICO says privacy notices should explain people’s rights and how they can complain if they have concerns about the way their information is used.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, website, services or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Email: info@neridafraiman.com
Telephone: +44 7969981405
COOKIE POLICY
This Cookie Policy explains how Nerida Fraiman uses cookies and similar technologies on our website.
This Cookie Policy was last updated on 30.04.2026
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember information about your visit and understand how visitors use the site.
Cookies do not usually identify you directly, but they may be linked to information about your device, browser or website activity.
How We Use Cookies
We use cookies and similar technologies to:
operate the website and checkout;
remember items in your basket;
remember your preferences;
understand how visitors use the website;
improve our website and customer experience;
support marketing, advertising and retargeting where permitted;
measure the effectiveness of our advertising.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to work. They enable functions such as page navigation, checkout, security, basket contents and account access.
These cookies cannot usually be switched off because the website may not function properly without them.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website, such as which pages are visited, how long visitors spend on pages and which products are viewed.
This helps us improve the website, products and services.
Functionality Cookies
These cookies remember choices you make, such as preferences or items added to your basket, to provide a smoother website experience.
Advertising and Targeting Cookies
These cookies and similar technologies may be used to show relevant Nerida Fraiman advertising on other websites, social media platforms or apps.
They may also help us measure the effectiveness of our advertising and limit how often you see an advert.
Third-Party Cookies
Some cookies may be placed by third-party services we use, such as Shopify, analytics providers, advertising platforms, social media platforms, payment providers or other website tools.
These third parties may use cookies according to their own privacy and cookie policies.
Managing Cookies
You can manage cookie preferences through the cookie banner or privacy settings available on our website.
You can also control cookies through your browser settings. You may be able to block cookies, delete cookies or set your browser to alert you when cookies are being used.
Please note that if you block or delete some cookies, parts of the website may not work properly.
Shopify provides customer privacy tools that can include a cookie banner and data sharing opt-out page in the Shopify admin.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to our website, cookies, technology or legal requirements.
The latest version will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about this Cookie Policy, please contact us:
Email: info@neridafraiman.com
Telephone: +44 7969981405
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