Terms & Conditions

These Terms & Conditions apply to the Nerida Fraiman website and online store. Please read them carefully before using this website or placing an order.

These Terms & Conditions were last updated on 30.04.2026

This website is owned and operated by Nerida Fraiman. The terms “we”, “us” and “our” refer to Nerida Fraiman. The terms “you” and “your” refer to the customer, visitor or user of this website.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services to you.

By using this website or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy and Returns & Refunds Policy.

VAT registration number: GB744114359

Intellectual Property

All content on this website, including images, text, logos, videos, product designs, styling, graphics and other materials, belongs to Nerida Fraiman or is licensed to us.

You may not copy, reproduce, modify, publish, distribute or use any content from this website without our prior written consent.

The Nerida Fraiman name, branding, product designs and visual identity are protected by intellectual property laws.

Use of Our Website

This website is provided to present Nerida Fraiman, our collections, products and services, and to allow customers to purchase selected pieces online.

By using this website, you agree that you will not:

provide false, inaccurate or misleading information;

use the website in any way that may damage, interrupt or impair it;

attempt to gain unauthorised access to the website, customer accounts or security features;

upload or transmit viruses, malware or harmful code;

copy, alter or interfere with any part of the website;

use the website for any unlawful, abusive or inappropriate purpose.

We reserve the right to suspend or restrict access to the website, close customer accounts or cancel orders where we reasonably believe there has been a breach of these Terms & Conditions.

Third-Party Links

Our website may include links to third-party websites or platforms. These websites are not controlled by us, and we are not responsible for their content, accuracy, privacy practices or security.

Product Information

We take care to describe and photograph our products as accurately as possible. However, slight variations may occur.

Colours may appear differently depending on screen settings, photography, lighting and the nature of the fabric or materials used. Many of our pieces are handmade, and small variations may occur between items.

Please read the product description carefully before ordering, including details of size, fabric, colour, attachment method and suitability.

If you have any questions before ordering, please contact us at info@neridafraiman.com.

Orders

By placing an order, you are making an offer to purchase the selected item from us.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not mean that your order has been accepted.

Your order is accepted when we dispatch the item or otherwise confirm acceptance.

We reserve the right to decline or cancel an order if there is an error in pricing, product information or stock availability, or if we are unable to process payment.

You must provide accurate billing, delivery and contact details when placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

By placing an order, you confirm that you are legally capable of entering into a contract and are at least 18 years old.

Prices and Payment

All prices are shown in pounds sterling.

Product prices do not include delivery charges unless expressly stated. Delivery costs will be shown at checkout before you place your order.

Payment is processed securely through Shopify and/or our payment providers. We do not store full credit or debit card details.

We reserve the right to update prices at any time, but changes will not affect orders that have already been accepted.

Duties, Taxes and Customs

For international orders, import duties, taxes, customs charges or carrier fees may apply depending on the destination country.

Where available, we aim to ship international orders Delivered Duty Paid, meaning that duties and import taxes are collected or paid in advance where possible.

Where duties and taxes cannot be collected or prepaid, the order may be shipped Delivered At Place. In this case, import duties, taxes, customs charges or carrier fees may be payable by the recipient before delivery.

Customs authorities or carriers may contact the recipient for information needed to clear the parcel. Any additional charges imposed by local customs, tax authorities or carriers remain the responsibility of the recipient.

If a delivery is refused because duties, taxes or customs charges have not been paid, any return shipping costs, customs charges or carrier fees incurred may be deducted from any refund due.

Shopify describes DDP as the seller taking responsibility for import costs, while DAP may leave charges payable by the customer on delivery. Shopify also notes that if duties are collected at checkout, DDP shipping labels should be used to avoid the customer being charged again.

Delivery

Orders will be sent to the delivery address provided at checkout.

If you notice an error in the delivery address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

We cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Delivery times are estimates only. Delays may occur due to customs, courier delays, weather, local delivery conditions or other circumstances outside our control.

Some deliveries may require a signature. We do not usually deliver to PO Boxes.

Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Nothing in these Terms & Conditions affects your statutory rights.

Bespoke, Customised and Made-to-Order Pieces

Bespoke, customised, personalised, altered, specially commissioned or made-to-measure pieces cannot usually be cancelled, returned or refunded once work has begun, unless they are faulty or not as described.

This includes pieces made in a custom colour, custom size, custom fabric, with special adaptations, or to a customer’s specific requirements.

This does not affect your statutory rights.

Customer Accounts

You may choose to create an account on our website, but this is not required to place an order.

You are responsible for keeping your login details confidential and for all activity under your account.

Please contact us immediately if you believe your account has been accessed without permission.

We do not store full credit or debit card details in customer accounts.

Relationship with Shopify

Our store is powered by Shopify. Any sales and purchases made through this website are made directly with Nerida Fraiman.

Shopify is not responsible for any aspect of the sales contract between you and Nerida Fraiman, including any issue arising from products purchased through this website.

Privacy and Cookies

Our use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy and cookie settings.

Website Availability

We aim to keep this website available and working properly, but we cannot guarantee that it will always be uninterrupted, secure or free from errors.

We may suspend or update the website at any time for maintenance, security, operational or business reasons.

Limitation of Liability

Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so.

We are not responsible for losses that were not foreseeable, or for business losses, loss of profit, loss of opportunity or loss of goodwill.

We are not responsible for delays or failures caused by events outside our reasonable control.

Governing Law

These Terms & Conditions, and any orders placed through this website, are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales.

Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be published on this page with an updated date.

Contact

If you have any questions about these Terms & Conditions, your order, delivery or returns, please contact us:

Email: info@neridafraiman.com
Telephone: +44 7969981405

SHIPPING POLICY

This Shipping Policy applies to orders placed through the Nerida Fraiman website.

This Shipping Policy was last updated on 30.04.2026

Delivery Address

Orders will be sent to the delivery address provided at checkout.

Please ensure that your delivery address, email address and telephone number are correct when placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information.

If you notice an error in your delivery details, please contact us as soon as possible at info@neridafraiman.com. Once an order has been dispatched, we may not be able to change the delivery address.

Delivery Times

Delivery times shown on our website or at checkout are estimates only.

Delivery times may vary depending on destination, customs clearance, courier delays, local delivery conditions, weather or other circumstances outside our control.

If you require an item for a particular event or date, please contact us before placing your order so we can advise where possible.

Delivery Charges

Delivery charges will be shown at checkout before you place your order.

Product prices do not include delivery charges unless expressly stated.

International Delivery

We ship selected pieces internationally.

International deliveries may be subject to customs checks, duties, taxes, customs charges or carrier fees depending on the destination country.

Where available, we aim to ship international orders Delivered Duty Paid. Where this is not available, charges may be payable by the recipient before delivery.

Customs authorities or carriers may contact the recipient for information needed to clear the parcel. Please respond promptly to avoid delays or failed delivery.

Duties, Taxes and Customs

For international orders, import duties, taxes, customs charges or carrier fees may apply depending on the destination country.

Where duties and taxes are collected or paid in advance, no further duties or import taxes should usually be payable on delivery, although customs authorities may occasionally reassess charges.

Where duties and taxes are not collected or prepaid, they remain the responsibility of the recipient.

If a delivery is refused because duties, taxes or customs charges have not been paid, any return shipping costs, customs charges or carrier fees incurred may be deducted from any refund due.

Signatures and PO Boxes

Some deliveries may require a signature.

We do not usually deliver to PO Boxes.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us at info@neridafraiman.com.

We will do what we reasonably can to assist with courier enquiries, but we are not responsible for delays caused by customs, couriers or events outside our control.